Community-Led Growth: The Product-Led Growth Expansion Pack


Hatched by Glasp

Aug 25, 2023

4 min read


Community-Led Growth: The Product-Led Growth Expansion Pack

"Community-Led Growth: The Product-Led Growth Expansion Pack" explores the concept of Community-Led Growth as a multiplier for product-led growth. In today's world, where users are overwhelmed by choices and influencers play a significant role in decision-making, building a strong community becomes crucial for the success of a company. This article delves into the importance of community engagement, the changing role of users in creating content, and actionable advice for companies to embrace Community-Led Growth.

People are naturally advice-seeking beings, seeking external input even before they start looking for a specific tool. Whether it's recommendations on what to eat, how to dress, or where to live, we rely on friends, colleagues, and even strangers on the internet for guidance. This behavior extends to buying software as well. Community-Led Growth acts as an expansion pack to product-led growth, enabling companies to actively facilitate user interactions and provide value beyond the product itself. By doing so, companies can gain a stronger understanding of their customer pipeline, receive feature requests, and offer real-time support.

One of the key drivers of Community-Led Growth is the desire for a sense of belonging online, which has been amplified by the COVID-19 pandemic. As SaaS offerings continue to grow, users are faced with an overwhelming number of choices. In such a fragmented market, buyers turn to their community of friends and peers for guidance. The role of community managers is crucial in building a thriving community. Merely creating a Slack group chat is not enough; it is essential to foster a genuine sense of community and belonging.

What sets Community-Led Growth apart is the active participation of users in creating and sharing content. This presents a unique opportunity for companies to educate their users about their market or the various use cases of their tool. By expanding the circle of 'creators,' companies can tap into the network effect and encourage users to share tutorials and DIY content on platforms like YouTube. If users willingly create content on how to use a product, it is a clear indication that a community is forming. Companies should seize this opportunity and build a community around it.

However, building a community comes with great responsibility. Companies need to take an active role in making community engagement a part of their company culture and identity. It is not enough to have a community tool; it is crucial to create an environment where users feel valued, supported, and connected to one another. By embracing community-led growth, companies can tap into the power of their users and create a flywheel effect, where active members strengthen the community and act as champions for the product.

Here are three actionable pieces of advice for companies looking to embrace Community-Led Growth:

  • 1. Foster a genuine sense of community: Take the time to understand the needs and aspirations of your users. Create opportunities for them to connect with one another, share their experiences, and support each other. This can be done through virtual events, online forums, or even offline meetups (when feasible).
  • 2. Empower your users to become creators: Encourage users to share their knowledge and expertise by providing them with the necessary resources and platforms. By empowering users to create content, you not only establish your company as an industry leader but also create a network effect that attracts more users to your community.
  • 3. Make community engagement part of your company culture: Community-led growth should not be seen as an isolated initiative but rather as an integral part of your company's DNA. Encourage all employees to actively participate in the community, listen to user feedback, and contribute to the growth and development of the community. This will create a strong bond between your company and its users.

In conclusion, Community-Led Growth is a powerful expansion pack for product-led growth. By building a strong community, companies can tap into the knowledge and support of their users, create a network effect, and establish themselves as industry leaders. However, building a community requires more than just a community tool; it requires a genuine commitment to fostering a sense of belonging, empowering users to become creators, and making community engagement an integral part of the company culture. Embracing Community-Led Growth can lead to long-term success and create a flywheel effect that propels the growth of both the company and its community.

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