"Navigating Challenges and Seizing Opportunities in Healthcare Management"

Ben H.

Hatched by Ben H.

Sep 22, 2023

3 min read


"Navigating Challenges and Seizing Opportunities in Healthcare Management"


The healthcare industry is no stranger to challenges, as organizations continually strive to recover from financial setbacks and adapt to evolving care models. In this article, we will explore the recent experiences of Providence Health & Services and Interwell Health, highlighting their efforts to overcome obstacles and achieve success. By examining their strategies, we can uncover valuable insights and actionable advice for healthcare leaders navigating similar situations.

Providence Health & Services' Recovery Journey:

Providence Health & Services, based in Renton, Washington, has been diligently working towards recovery after facing significant losses in the previous year. In the first half of 2023, the organization reported a net loss of $232 million, a marked improvement from the staggering loss of $5.24 billion in the same period last year. Chief Financial Officer Greg Hoffman attributed these losses to staffing shortages and difficulties in reimbursement processes.

A major contributing factor to Providence's losses was its split from Southern California health system Hoag. This separation resulted in an operating loss of $202 million in the second quarter. However, the organization has shown resilience, reporting a 12.4% year-over-year increase in quarterly revenue, amounting to $7.22 billion. Despite the challenges, Providence has seen growth in patient volumes, with a 2% increase in inpatient admissions and a notable 17% surge in outpatient surgeries and procedures.

Insights and Actions:

1. Prioritize Staffing and Reimbursement Efficiencies:

Providence's experience highlights the critical importance of addressing staffing shortages and streamlining reimbursement processes. Healthcare organizations should invest in recruiting and retaining talented professionals while optimizing revenue cycle management to minimize financial losses.

Interwell Health's Managed Services Program:

Interwell Health, an organization dedicated to reimagining kidney care, recently launched its Managed Services program. This initiative aims to support nephrology practices in succeeding within value-based kidney care agreements, which prioritize improved outcomes and reduced costs. By offering services such as auditing, financing and refinancing, contract negotiations, and group purchasing, Interwell Health enables physician practices to navigate the complexities of these agreements effectively.

Insights and Actions:

2. Embrace Value-Based Care Models:

Interwell Health's approach underscores the growing importance of value-based care models in achieving better patient outcomes and cost savings. Healthcare organizations should focus on building partnerships and infrastructure that support value-based care initiatives, enabling them to thrive in a changing reimbursement landscape.


In the face of financial challenges and evolving care paradigms, healthcare organizations like Providence Health & Services and Interwell Health have showcased resilience and adaptability. By addressing staffing shortages, optimizing reimbursement processes, and embracing value-based care models, these organizations have made significant strides towards recovery and success. As healthcare leaders navigate their own journeys, they can draw valuable insights and take action to drive positive change within their organizations.

Actionable Advice:

  • 1. Invest in talent acquisition and retention strategies to address staffing shortages.
  • 2. Optimize revenue cycle management to streamline reimbursement processes and minimize financial losses.
  • 3. Build partnerships and infrastructure that support value-based care initiatives to achieve improved patient outcomes and cost savings.

By implementing these strategies, healthcare organizations can navigate challenges more effectively and position themselves for long-term success in an ever-evolving industry.

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