"Navigating bureaucracy - in government, the medical system, and corporations - is a highly regressive tax in that rich people can pay to solve problems, but the poor must use their time, miss work, and lose wages."

"Citizens in Western society have to interact with antiquated digital forms from archaic, slow-moving bureaucracies and massive, unfriendly corporations to resolve issues that impede their daily routine."

"According to the L.A. Times, during the 2016-17 fiscal year in Los Angeles, “L.A. parking enforcement officers issued 2.3 million citations...more than 46,000 parking tickets were overturned.”"

"Studies show that the top sixteen U.S. cities generate over $1.4 billion in revenues from parking tickets alone. New York City has the largest share of the parking fines accumulated with $545 million, followed by Chicago with $264 million collected."

"Another consideration is that cities depend on revenue from fines to help fund their fiscal budgets for the year."

"Similar to dealing with government bureaucracy, resolving monetary disputes with financial corporations is no walk in the park either."

"Comcast is known for its deceptive practices charging illegal fees to its consumers."

"With a press of a button, the startup allows its users to “fight corporations, beat bureaucracy and sue anyone.”"

"Yet, Browder and his DoNotPay team have brilliantly leveraged RPA to build customized bots that enact over fifty different features or use cases for users to use DoNotPay."

"These use cases range from submitting warranty claims to cancelling any service or subscription."

"The team’s ability to break down complex legal forms and processes into a series of discrete steps that a bot can process is central to the startup's success."

"With any potential step now being discretized and automated, any ostensible consumer RPA process can be ‘stitched’ together by combining such smaller task automation."

"This critical insight reveals why DoNotPay is a horizontal consumer RPA company compared to its vertical competitors Cushion.ai and Truebill."

"DoNotPay’s horizontal approach to their underlying RPA technology directly impacts their business model."

"However, when these issues do pop up, DoNotPay’s offering goes beyond solving that particular problem. The startup provides a wider variety of features if the user needs the startup’s services in the future for resolving different problems with bureaucracies or corporations."

"That sort of insurance through DoNotPay’s versatility helps immensely to retain a user versus a vertical solution that can only address one particular problem."

"DoNotPay’s suite of use cases creates high switching considerations for consumers, which lowers the startup’s customer acquisition costs and assures an increase in the average lifetime value as they are likely to stay subscribed."

"Browder claims that the win rate for DoNotPay users is roughly 65-70%, and the average amount won is around $400."

"Comparing the estimated 40% win rate from manually disputing parking tickets across the country, DoNotPay provides a significant improvement in the odds of appealing such fines successfully, which keeps its users happy and subscribed to the platform."