The 10 Laws of Trust | Joel Peterson | Talks at Google | Summary and Q&A

TL;DR

In this interview, Joel Peterson discusses the importance of trust and how to build and maintain it in personal and professional relationships.

Key Insights

• ❓ Trust is a fundamental element of successful relationships, both personal and professional.
• 🔑 Trust can be learned and developed through aligning words and actions, effective communication, and demonstrating competence.
• 🧑‍🏭 Trust should be based on the character, competence, and authority to act.
• 💌 Rebuilding trust requires apology, understanding, and letting go of blame.
• 🏛️ Leaders can build trust by communicating openly, empowering employees, and embodying the organization's values.

Transcript

SPEAKER 1: I'm excited to introduce David Kaplan, who is the co-author for this book that Joel Peterson wrote in conjunction with David, which is "The 10 Laws of Trust." We're going to be talking more about it. So David, please introduce Joel. DAVID KAPLAN: Thank you. Showing how old I am, I remember when I showed up a little while ago. I had my fi... Read More

Questions & Answers

Q: Can trust be taught and learned?

Yes, trust can be learned and developed by aligning words and actions, being a good listener, and regularly communicating with transparency and authenticity.

Q: How can trust be rebuilt after a betrayal?

Rebuilding trust requires sincere apologies, understanding the level of betrayal, and letting go of blame. It takes time, effort, and the acknowledgment of both parties to move forward.

Q: How can leaders build trust in organizations?

Trust can be built through consistent communication, empowering employees, and aligning values, objectives, and strategies. It is also important to hold oneself accountable to the organization's values.

Q: How can trust be distinguished between institutions and individuals?

Sometimes, there is a difference in trust between institutions and individuals. Institutions might be trusted based on their reputation and values, while trust in individuals is based on their character, competence, and authority to act.

Summary & Key Takeaways

• Joel Peterson shares his personal journey and experiences in building trust as a CEO, professor, and board member of JetBlue.

• He emphasizes the importance of aligning words and actions, effective communication, and the role of trust in leadership and relationships.

• Peterson highlights the need for trust to be based on character, competence, and the authority to act.