"For me, the answer lies in community, routine and personalization."

"Improving customer loyalty by 5% can increase profits by 75-95%."

"Your regulars account for at least a third of your total revenue."

"SevenRooms research shows that 51% of Americans say their waiter remembering them would make their experience more memorable."

"There are everyday regulars. They tend to value routine. Same spot, same drink, same dish exactly how they like it."

"TYPES OF RESTAURANT REGULARS: EVERYDAY VS SPECIAL OCCASION"

"there are people who will come for special occasions. They don’t come in as often, maybe just for a birthday or anniversary, but they will spend more and bring friends"

"WHY DO PEOPLE BECOME RESTAURANT REGULARS?"

"It should be somewhere you go to feel part of the place where you live, work or hang out."