CJ Gustafson


63 Quotes

"With the markets returning to focus on profitability, valuations are no longer linked to growth at all costs."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"If the past recipe for a premium valuation was three parts growth, one part profitability, the recipe seems to have shifted to at least two parts growth, two parts profitability."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Startups usually need a financial product of some amount to get going. Ten years ago, it used to be, say, a $3M Series A for 25% of the company."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"valuations have grown, as VCs formerly focused on later stages have shifted left, driving up round sizes."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Nonetheless, the point of raising money is to use it as a backstop to delay the pursuit of free cash flows and concentrate on a fleeting market opportunity."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Cash burn is simply the amount of money a company is using from their bank account to subsidize the shortfall from current operations."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Burn = What you bill your customers - What you spend"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Cash Runway is the number of months you have until cash runs out"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"If you’re on the venture path, post-fundraise you typically want a cash runway of at least 18 months"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"This gives you 12 months to go out and make magic before coming back to the table with your coffers, plus another 6 month buffer in case the markets aren’t in great shape."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"of Months @ Current Burn = Ending Cash Balance for period / Most recent monthly burn"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"of Months at Forecasted Burn = A count of the number of months until you go negative if you spend to forecast"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"For businesses losing money, my top five leading indicators when attempting to triangulate future business success are:"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"CAC Payback Period: How many months does it take to get back the cash you spent to get a customer?"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Generally anything under 12 months is great for startups and under 18 months is great for larger, more mature (or publicly traded) companies"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"LTV to CAC: What’s the multiple of value you get from a customer compared to what you spent to get them?"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Anything over 5x is awesome"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Net Retention: How much does a customer grow after you acquire them?"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Gross Margin: After servicing your existing customer base, how much money do you have left to invest in the business?"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Burn Multiple: How much cash are you burning for each incremental unit of growth? Unlike the metrics above, this focuses on the efficiency of the whole business, not just the go to market engine"
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Growth is a byproduct of a company’s monetization model, not a driver of it."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Actually, one of the biggest beneficiaries of this change will be employees."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Raising cash usually signals a company is on to something. Startups use their fundraising events as recruiting tactics all the time."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"But if mediocre businesses are receiving premium valuations, there’s a disconnect. When cash is better gated, fewer potential employees will receive false signals and get wrapped up in ultimately bad bets."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"For employees, joining a startup is the most important “investing” decision they make. So they should ask some of the same questions a traditional investor would ask when assessing long term business viability."
CJ Gustafson
Burning Bad: Cash burn, cash runway and valuation
"Vanity metrics are dangerous."
CJ Gustafson
The Dangers of Vanity Metrics
"Vanity metrics are numbers that make you look good, but have no material impact on your ability to make good decisions and improve your business."
CJ Gustafson
The Dangers of Vanity Metrics
"They are superficial and fail to drive durable revenue growth."
CJ Gustafson
The Dangers of Vanity Metrics
"Understandable: A good metric is one that’s easy for everyone to understand and track."
CJ Gustafson
The Dangers of Vanity Metrics
"Comparative: A good metric allows us to compare things over periods of time to see trends."
CJ Gustafson
The Dangers of Vanity Metrics
"Ratio / Rate: If you take a comparative number and then turn it into a ratio or rate, it becomes even more valuable."
CJ Gustafson
The Dangers of Vanity Metrics
"Behavior changing: We already covered this above, but as a reminder: a good metric is one that you use to make decisions."
CJ Gustafson
The Dangers of Vanity Metrics
"1/ Daily and Monthly Active Users"
CJ Gustafson
The Dangers of Vanity Metrics
"They must be performing actions linked to the core product’s value to count."
CJ Gustafson
The Dangers of Vanity Metrics
"2/ Net Churn"
CJ Gustafson
The Dangers of Vanity Metrics
"If you can't tell exactly how many gross customers are dropping out, you may be masking a larger problem through your client acquisition pace."
CJ Gustafson
The Dangers of Vanity Metrics
"3/ Cumulative Metrics"
CJ Gustafson
The Dangers of Vanity Metrics
"4/ Funding Raised"
CJ Gustafson
The Dangers of Vanity Metrics
"It might give you a chance to run more experiments and learn from them, but usually it leads to spending on stuff you don’t really need."
CJ Gustafson
The Dangers of Vanity Metrics
"In other words, money can buy you time. But it can't buy you execution."
CJ Gustafson
The Dangers of Vanity Metrics
"5/ ESG Scores"
CJ Gustafson
The Dangers of Vanity Metrics
"Environmental and Social Good (ESG) scores are potentially even more misleading than Net Promoter Scores (which we'll hit on later)"
CJ Gustafson
The Dangers of Vanity Metrics
"6/ GitHub Stars"
CJ Gustafson
The Dangers of Vanity Metrics
"For Open Source companies, GitHub stars are a widely cited vanity metric."
CJ Gustafson
The Dangers of Vanity Metrics
"7/ Net Dollar Retention above a certain threshold"
CJ Gustafson
The Dangers of Vanity Metrics
"A lot of companies will game NDR by grouping it by customer size."
CJ Gustafson
The Dangers of Vanity Metrics
"they SHOULD have high NDR if they are enterprise customers. That stat most certainly benefits from survivorship bias."
CJ Gustafson
The Dangers of Vanity Metrics
"8/ Any metric void of segmentation"
CJ Gustafson
The Dangers of Vanity Metrics
"Metrics are only as useful as you actually being able to apply them to run the business, and if you don't segment, you never actually use them."
CJ Gustafson
The Dangers of Vanity Metrics
"You need to know how long it takes to recoup your Customer Acquisition Cost across the various go to market segments of your business, which have different inputs (costs) and outputs (deal sizes)."
CJ Gustafson
The Dangers of Vanity Metrics
"9 / Customer Lifetime Value (LTV)"
CJ Gustafson
The Dangers of Vanity Metrics
"Customers need an opportunity to actually churn before you count them."
CJ Gustafson
The Dangers of Vanity Metrics
"And typically a track record of under three years is rubbish, which means you have to rely on assumptions."
CJ Gustafson
The Dangers of Vanity Metrics
"10/ Headcount"
CJ Gustafson
The Dangers of Vanity Metrics
"HC on its own is just a reflection of cost without any context to productivity."
CJ Gustafson
The Dangers of Vanity Metrics
"11/ Net Promoter Score (NPS)"
CJ Gustafson
The Dangers of Vanity Metrics
"For example: You'll see companies taking G2 Reviews, which have a structural upward bias, to impute an NPS."
CJ Gustafson
The Dangers of Vanity Metrics
"12/ Adjusted EBITDA"
CJ Gustafson
The Dangers of Vanity Metrics
"13/ Like for Like Revenue"
CJ Gustafson
The Dangers of Vanity Metrics
"Whenever a company cites EBITDA, dig into the assumptions to ensure it's clean."
CJ Gustafson
The Dangers of Vanity Metrics
"LFL revenue is BS if you don't neutralize it for Inflation and FX impacts."
CJ Gustafson
The Dangers of Vanity Metrics
"Revenue is a function of price and volume."
CJ Gustafson
The Dangers of Vanity Metrics
"You have to keep an eye on both levers, and figure out what impacts each and may skew things in your favor, masking bigger, scarier problems"
CJ Gustafson
The Dangers of Vanity Metrics

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