Why Agencies Let You Down with Michael Maher of Cartology #154 | Summary and Q&A

TL;DR

Agencies sometimes let down Amazon sellers due to issues with human error, lack of agility, and losing sight of client needs.

Key Insights

• 🚾 Agencies can let down sellers due to human error, lack of agility, and losing sight of client needs.
• 🖤 Overloaded account managers can result in a lack of attention to individual clients.
• 🥺 Focusing on efficiency at scale can lead to a decline in customer service.
• 🏃 Working with an agency that has experience running their own brands on Amazon can provide valuable insights.
• ❓ Clear communication and regular feedback are important for a successful agency-seller relationship.
• 🐕‍🦺 Agencies should prioritize client relationships and add value to their services.
• ❓ Agencies should ensure that account managers are not overloaded with too many accounts for effective client management.

Transcript

why do agencies let you down today we sit down with michael marr of cartology and it's a really honest and frank conversation there's some really good meat and potatoes here and i think you're going to enjoy selling on amazon is difficult it's everything but passive income i share videos like this one to help amazon sellers on their journey my name... Read More

Questions & Answers

Q: Why do agencies sometimes let down sellers?

Agencies can let down sellers due to human error, lack of agility, and losing sight of client needs. They may prioritize their own ambitions over serving their clients effectively.

Q: How can agencies improve their service to sellers?

Agencies should focus on adding value, prioritizing client relationships, and ensuring that account managers are not overloaded with too many accounts. This will ensure better customer service and results.

Q: Can working with an agency benefit Amazon sellers?

Yes, working with an agency can be beneficial as long as the agency understands the client's needs and provides effective solutions. Agencies with experience in running their own brands on Amazon can offer valuable insights and knowledge.

Q: How can sellers avoid disappointment with agencies?

Sellers should clearly communicate their expectations and goals to the agency and ensure that the agency has the capability to meet those needs. Regular communication and feedback are essential to maintain a positive working relationship.

Summary & Key Takeaways

• Amazon agencies can let down sellers due to human error and the challenges that come with managing large accounts.

• Agencies may lose sight of client needs and prioritize their own ambitions, leading to a decline in customer service.

• Overloaded account managers and a focus on efficiency at scale can result in a lack of attention to individual clients.