The Control Process | Summary and Q&A

TL;DR

Control is a continuous process of setting standards, measuring performance, and making corrective actions to ensure organizational goals are met.

Key Insights

• 🎮 Control is a continuous process that requires daily, weekly, and monthly attention from managers to maintain performance levels.
• 🎮 Preventive measures are an important aspect of control, along with corrective actions.
• ❓ Measuring performance and comparing it to standards is crucial for identifying deviations and developing corrective programs.
• 👣 The control process is cybernetic, meaning it relies on consistent attention to keep the company on track.
• 🎮 Control is achieved when behavior and work procedures align with standards, while control loss occurs when they do not.
• 🎮 Managerial assessment of control costs and cybernetic feasibility is necessary to determine the effectiveness of control.

Transcript

for all company's past success is no guarantee of future success even successful companies fall short or face challenges and thus have to make changes control is a regulatory process of establishing standards to achieve organizational goals comparing actual performance to the standards and taking corrective action when necessary to restore performa... Read More

Questions & Answers

Q: What is control in an organization?

Control in an organization is a regulatory process that sets standards, compares actual performance to those standards, and takes corrective actions to restore performance to the desired levels.

Q: How do companies set performance standards?

Companies set performance standards by benchmarking other companies and determining their best practices in areas such as cycle time, quality, and price.

Q: Why is measuring performance important in the control process?

Measuring performance allows companies to track their progress, identify problems, and make necessary adjustments to achieve desired performance levels.

Q: What is the significance of the control process being cybernetic?

The control process is cybernetic because it requires consistent attention to the feedback loop to keep the company's activities on course and ensure behavior and work procedures conform to standards.

Summary & Key Takeaways

• Control is a regulatory process that establishes standards and compares actual performance to those standards.

• Preventive measures are also a form of control to ensure goals are accomplished.

• The control process includes setting standards, measuring performance, analyzing deviations, and implementing corrective programs.