SOLVED: Action Required: Your listing of has been suppressed due to a high rate of negative customer | Summary and Q&A

TL;DR

Learn how to fix listing suppression on Amazon due to negative customer feedback and NCX rating issues.

Key Insights

• 👂 Listing suppression on Amazon can occur due to negative customer feedback or NCX rating issues.
• 👂 Re-listing the product may temporarily fix the issue, but it may not always be effective.
• ✅ Checking the Voice of Customer section helps identify specific customer complaints and take appropriate action.
• 🎒 It is crucial to promptly address customer complaints and ensure the correct items are packed and labeled.
• 🎟️ Filing a ticket with Amazon can help resolve inventory mix-up issues and prevent future problems.
• 💌 Email ticketing is recommended for contacting Amazon support, as phone support may not be reliable.
• 🧑‍💻 Maintaining organized case logs is essential for efficiently managing multiple Amazon accounts.

Transcript

there's always something with amazon so in this email uh i'm being told by amazon my listing is suppressed because of negative customer feedback or the ncx rating issue so in this video i'm going to walk you through how to fix this and what to do about it my name is stephen pope and i'm the founder of my amazon guy so when you get this email you yo... Read More

Questions & Answers

Q: What should I do if my Amazon listing is suppressed due to negative customer feedback?

If your listing is suppressed, try re-listing the product first. If that doesn't work, check the Voice of Customer section to identify the specific issues reported by customers. Take appropriate action based on the feedback.

Q: How can I fix a listing error in my stranded inventory?

If there is a listing error in your stranded inventory, check if there is an option to relist the product. If not, try creating a new listing or refreshing the existing one. Contact Amazon support if no viable options are available.

Q: What should I do if the wrong item was sent to a customer?

If a customer reports receiving the wrong item, take immediate action. Check your inventory and ensure the correct item is packed and labeled as displayed on your product page. If there is a recurring issue, file a ticket with Amazon to audit your inventory.

Q: How can I contact Amazon to resolve listing suppression issues?

To contact Amazon regarding listing suppression, go to the "Fulfillment by Amazon" section and choose the "Investigate Other Issue" option. Explain the problem concisely and request an audit of the relevant inventory.

Summary & Key Takeaways

• The video explains the process of fixing a suppressed listing on Amazon due to negative customer feedback or NCX rating issues.

• The first step is to try re-listing the product, but it may not always solve the problem.

• It is essential to check the Voice of Customer section to understand the specific issues customers have faced.