Lessons I've Learned about Virtual Working | Summary and Q&A

December 23, 2021
Online PM Courses - Mike Clayton
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Lessons I've Learned about Virtual Working


This video provides insights and questions to consider for effective virtual working, covering topics such as connection, trust, autonomy, responsibility, productivity, and professional development.

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Key Insights

  • 😤 Virtual working experiences differ for everyone, but certain considerations apply to all remote teams.
  • 😨 Connection, communication, collaboration, and care are essential for effective virtual teams.
  • 🏛️ Building and maintaining trust is a challenge in a virtual environment, requiring intentional efforts.
  • 😤 Granting autonomy and encouraging responsible decision-making is crucial for remote team success.
  • 🤗 Creating a safe environment that promotes open dialogue and respectful challenge fosters innovation and growth.
  • 🆘 Clear expectations, feedback, and monitoring help maintain productivity in remote settings.
  • 😤 Leaders have a responsibility to support the professional development and growth of virtual team members.


it's been a long two years where many people have not been able to get into the office very much or at all and most of us have had to move a large portion of our work online for me live events haven't been an option in this video i want to share some of the lessons i've learned about virtual working during the last couple of years i have had a very... Read More

Questions & Answers

Q: How can I ensure regular and effective communication with my remote team?

Regularly connect with your team members individually and as a group through video calls, as they are more effective than audio or text. Ensure that communication covers progress, updates, background/context, recognition, and social interactions.

Q: How can I build and maintain trust in a virtual environment?

Trust can be harder to achieve remotely. To build and maintain trust, encourage open dialogue, create a safe environment to challenge ideas respectfully, and establish rituals, habits, or traditions that foster team collaboration and identity.

Q: How can I promote autonomy and responsibility among my remote team members?

Grant team members as much autonomy as possible in making choices and decisions related to their work. Regularly review role allocations, set outcome-based objectives, and provide effective feedback to encourage responsibility and accountability.

Q: How do I ensure productivity in my remote team?

Have a clear plan that everyone understands, regularly review and adjust it as necessary. Monitor progress, establish processes for reprioritization, and protect team members from competing priorities that may hinder productivity.

Summary & Key Takeaways

  • Virtual working has become the norm for many people, and this video offers lessons learned and questions to ponder for successful remote work.

  • Questions about connection focus on regular and individual team interactions, as well as promoting care and collaboration among team members.

  • Building and maintaining trust in a virtual environment is crucial, along with creating a sense of team identity and granting autonomy to team members.

  • Challenging ideas respectfully and creating a safe environment for open dialogue is essential for effective remote teamwork.

  • Setting clear expectations, providing feedback, monitoring progress, and protecting team members from competing priorities are critical for maintaining productivity.

  • Leaders must also take responsibility for the professional growth and development of their virtual team members by encouraging feedback, problem-solving, and formal learning opportunities.

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