Karn Saroya on the Capital-Light Way to Start an Insurance Business | Summary and Q&A

TL;DR

Cover is a multi-line national property insurance company that uses computer vision technology to simplify the insurance process by allowing customers to take pictures or videos of their belongings and securely catalog them for insurance purposes.

Key Insights

• 🔍 Cover is a multi-line national property insurance entity that simplifies the onboarding process of getting insurance through their app.
• 📷 Customers can take pictures and videos of items they want to ensure, and it is processed with computer vision to catalog their property.
• 💡 The value of Cover's visual app is twofold: it acts as a sophisticated frontline underwriter and provides proof of property existence to avoid pushback during claims.
• 📱 Cover's app is not the central focus of the company, but rather a tool to simplify insurance onboarding and provide a native mobile experience.
• 💻 The CEO, Karn Saroya, previously worked as a management consultant in the financial services industry, but wanted to transition into building things and taking risks.
• 🏢 Cover started as a style startup before shifting to insurance, applying the product-centric approach they learned from their previous experience.
• 💰 Cover raised $3.2 million in seed funding to expand their insurance offerings and build out their national insurance brokerage.
• 🌍 Cover acquired the domain cover.com for $750,000 to improve their general awareness and discoverability, focusing on their front-end experience to attract customers.

Transcript

all right and so today we have Karnes Roya the CEO of cover which was in the winter 2016 batch of Y C so carne what does cover do for us all thanks for hosting me I appreciate it so you can think of cover as a multi-line national property insurance entity our customers download our apps we ask a couple simple underlying questions and they take pict... Read More

Questions & Answers

Q: How does Cover use computer vision technology to catalog customers' belongings?

Cover uses computer vision technology to process the pictures and videos taken by customers and identify and catalog their belongings. The technology allows for a more efficient and accurate underwriting process.

Q: How does Cover ensure that there is minimal pushback in the event of a claim?

Cover's visual app serves as a frontline underwriter by providing proof that a customer's property existed in a given time and place. This minimizes pushback from adjusters during the claims process, as customers have proof of their property's existence.

Q: What factors influenced the CEO's decision to transition from a consulting career to starting their own company?

The CEO's experience in consulting, combined with his desire to build and take risks, led him to make the transition. He wanted to create something rather than just advise others on what to do.

Q: How does Cover acquire customers?

Cover acquires customers primarily through its app, utilizing search engine optimization and paid advertising to drive downloads. They also offer tools and services, such as price drop alerts and access to defensive driving schools, to attract and retain customers.

Q: How did Cover manage to expand its market presence and obtain insurance licenses in multiple states?

After raising funding and proving the viability of their business model, Cover focused on expanding their market presence and obtaining insurance licenses in different states. They worked quickly to establish a national insurance brokerage and built relationships with carriers to offer coverage in 49 states. This allowed them to de-risk their business and provide competitive options for customers.

Summary & Key Takeaways

• Cover is a property insurance company that uses computer vision technology to simplify the insurance process.

• Customers can use the Cover app to take pictures or videos of their belongings, which are then securely cataloged for insurance purposes.

• The company aims to make the insurance onboarding process more natural and native to mobile.