How to Understand the Sources of Conflict | Summary and Q&A

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January 7, 2021
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Online PM Courses - Mike Clayton
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How to Understand the Sources of Conflict

TL;DR

Conflict in projects arises from pragmatic tasks, process-related issues, relationship dynamics, and environmental factors.

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Key Insights

  • 📽️ Conflict in projects can stem from various sources, including tasks, processes, relationships, and the environment.
  • ❓ Task-related conflicts can occur due to task allocation, skills and capabilities differences, task overlaps, and variations in standards.
  • ❓ Process-related conflicts arise from disagreements on the chosen process/method, issues with governance and oversight, and jurisdictional conflicts.
  • ❓ Relationship-related conflicts are influenced by clashes in identities, values, and communication misunderstandings.

Transcript

i looked on the internet and i discovered there are only three causes of conflict in one article in another i discovered that there are five causes of conflict or the eight or the truth is and anyone who has worked and lived for any period of time will know this there are as many sources of conflict as there are combinations of people that is to sa... Read More

Questions & Answers

Q: What are some examples of task-related sources of conflict in projects?

Task-related conflicts can occur due to disagreements in task allocation, differences in skills and capabilities, conflicts in task overlaps and interdependencies, and discrepancies in standards.

Q: How does process-related conflict manifest in projects?

Process-related conflicts arise from disagreements on the chosen process/method, issues related to governance and oversight, jurisdictional conflicts, and disputes over legitimacy in decision-making.

Q: What are the common sources of relationship-related conflict in projects?

Relationship-related conflicts in projects can arise from clashes in identities and personalities, conflicts in values, priorities, and goals, as well as communication misunderstandings and misinterpretations.

Q: How does the environment contribute to conflict in projects?

The environment can contribute to conflict in projects through cultural differences and clashes, poor working conditions leading to demotivation, conflicts over resource availability and competing demands, and conflicts arising from rules and policies.

Summary & Key Takeaways

  • Conflict in projects can be caused by task allocation, differences in skills and capabilities, overlaps and interdependencies between tasks, and discrepancies in standards.

  • Process-related conflict can arise from disagreements on the chosen process/method, governance and oversight issues, and jurisdiction and legitimacy differences.

  • Relationship-related sources of conflict include clashes in identities and personalities, conflicts in values and priorities, and communication misunderstandings.

  • Conflict in projects can also stem from cultural differences, poor working conditions, resource scarcity, and conflicts with rules and policies.

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