How to Solve Brand Registry Issues 2nd User Control Situation | Summary and Q&A

TL;DR

Learn how to handle the challenge of secondary users owning your trademark on Amazon and navigate brand registry issues.

Key Insights

• 🤯 Filing brand registry under the admin email is crucial for avoiding complications.
• 👤 It is challenging to handle brand registry issues if the trademark is registered under a secondary user.
• 👨‍💻 The two-step code can be changed to a different phone number, but it requires the original user to clear it.
• 🐕‍🦺 Access to brand services is essential for resolving brand registry-related problems.
• 👨‍💻 Seller Central provides an option to change login settings, including the two-step code.
• 👤 Brand registry cannot be transferred to another user, but secondary users can be added.
• 🏪 It is important to have control over your A+ content and brand store under one seller central token ID.

Transcript

brand registry is one of the most confusing things when selling on Amazon so let's say you have a brand registry but you didn't file it under your admin email it's gonna cause some challenges I'll talk about that my name is Steven Pope and I'm the founder of my Amazon guy and in this video I'm gonna talk about how to deal with secondary users poten... Read More

Questions & Answers

Q: What is the recommended email address to file brand registry under?

The brand registry should always be filed under the admin email address, which does not have the delete button next to it in the user permissions page.

Q: What should you do if the brand registry is filed under a secondary email and the employee has left?

Contact the employee to obtain the two-step code and have them clear it. After that, change the two-step code to your preferred phone and use their login to access brand services.

Q: How can you make changes to the login settings for brand registry?

You can go to the login settings in Seller Central by hovering over settings and selecting login settings. From there, you can edit any details, including the two-step code.

Q: Can brand registry be transferred to a different user?

Unfortunately, brand registry cannot be transferred, but you can add people as secondary users. However, it is best to have the brand registry done under the admin email for easier control.

Summary & Key Takeaways

• It is important to always file your brand registry under the admin email to avoid challenges.

• If a trademark is registered under a secondary user, it can cause difficulties if that user leaves the account.

• You can change the email address for login, but you will need the two-step code from the original user to switch it.