How To Shift From A Business To A Movement | Robin Sharma | Summary and Q&A

July 29, 2019
Robin Sharma
YouTube video player
How To Shift From A Business To A Movement | Robin Sharma


The importance of creating human connections and providing excellent customer service in business to build a successful brand and personal growth.

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Key Insights

  • 👨‍💼 Making customers feel valued and connected is crucial for business success.
  • 🐕‍🦺 Exceptional customer service requires genuine interest and engagement from employees.
  • 🖐️ Personal honor and self-esteem play a significant role in building strong relationships.
  • 🏛️ Building a brand fanatic following happens one customer at a time.
  • 👨‍💼 Meaningful conversations are the foundation for great relationships in business and life.
  • 🛟 Leadership is a privilege that can positively impact and elevate human lives.
  • 💨 The way we make others feel will be remembered long after our words and actions.


if you can somehow through your example and through your messaging and through your culture in the malls in the cinemas in the retail stores if you can make people feel a sense of human love a sense of human connection you know and train your people to model that so they're not victims most people are checked out you go into most stores they're pla... Read More

Questions & Answers

Q: How can companies make people feel a sense of human connection?

Companies can promote human connection through their messaging, culture, and training of employees. By making customers feel valued and appreciated, businesses can build long-lasting relationships.

Q: Why is it rare to experience exceptional customer service?

Exceptional customer service is rare because many employees are disengaged and not present in their interactions. Building a culture of exceptional service requires training employees to be genuinely interested and invested in the customers.

Q: How can businesses build a movement or brand fanatics?

Building a movement or brand fanatics starts by focusing on the individual and providing personalized and exceptional experiences to each customer. By exceeding expectations, businesses can turn customers into loyal advocates.

Q: Why is self-esteem important in business and life?

Self-esteem is important as it reflects how one feels about themselves. Having high self-esteem boosts confidence, motivates personal growth, and enables individuals to bring their best to work and personal relationships.

Summary & Key Takeaways

  • By creating a culture of human connection and love, companies can make customers feel valued and engaged, leading to business growth.

  • Building a movement and brand fanatics require focusing on individual interactions and providing exceptional customer experiences.

  • Personal honor and self-esteem are crucial in business and life, and having meaningful conversations with customers and oneself is essential for success.

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