How to Resolve A Retail Contribution Issue? | Summary and Q&A

TL;DR

A discussion between Stephen Pope and an Amazon seller, Curtis, about the challenges of retail contribution and title problems on Amazon, and potential solutions.

Key Insights

• ❓ Retail contribution and title issues can disrupt product listings on Amazon.
• ℹ️ Comparing data between different marketplaces, such as the US and Canada, can help identify the source of the problem.
• 🎟️ Filing brand registry tickets and providing visual evidence can be effective in resolving title issues.
• 💀 Parentage issues can affect the entire parent listing, while retail contribution problems may be limited to specific SKUs.
• 😤 Inconsistent responses from Amazon's Seller Support and brand registry teams can make issue resolution challenging.
• 🏑 UPC and GTIN fields should be correctly filled to avoid data conflicts.
• 😤 Regular communication and follow-up with Amazon's support teams are necessary to ensure problem resolution.

Transcript

reach out to Seller Support and explain to them the situation and leave like retail contribution out they'll come back and say that there's a retail contribution on your listing and then they'll close my case okay Amazon is not passive income which is why you're here listening to me my name is Stephen Pope and I'm the founder of my Amazon guide in ... Read More

Questions & Answers

Q: What is the main issue Curtis is facing with his Amazon listings?

Curtis is experiencing problems where his product titles are getting replaced with generic descriptions, affecting his leather wallet listings.

Q: What are the potential causes of the title issues?

The issues could either be due to parentage problems, where the titles from the parent listing override the child's, or retail contribution issues from alternative sources or secondary sellers.

Q: How can Curtis test if the problem is a parentage issue?

Curtis can remove one of the broken SKUs from the parentage and observe if the title gets fixed. If it does, it confirms that it was a parentage issue.

Q: How can Curtis resolve the retail contribution problem?

Curtis should file brand registry tickets, provide evidence of the correct titles, such as product images or manufacturer URLs, and request Amazon to use his seller contribution instead of the retail contribution.

Summary & Key Takeaways

• Curtis, a brand registered seller on Amazon, discusses the issue of his product titles getting wiped and replaced with generic descriptions, affecting his leather wallet listings.

• They explore the possibility of it being a parentage issue or a retail contribution problem.

• Stephen advises Curtis to compare data between the US and Canada, file brand registry tickets, and provide visual evidence of the correct titles to resolve the issue.