How To File A Ticket For Any Product Listing Issue -- Contact Seller Support | Summary and Q&A

TL;DR

Learn how to create a support ticket to resolve product listing issues on Amazon and get assistance from seller support.

Key Insights

• 📁 Updating a product listing on Amazon can be done through the manage inventory page or by uploading a flat file or feed file.
• 📟 If changes to a product listing do not reflect on the detail page, filing a case for assistance is necessary.
• 🎟️ To create a support ticket, go to your seller central account, click on "Get Support," select "Selling on Amazon," and choose "Product Listings or Inventory."
• 🎟️ When creating a support ticket, make sure to reference your batch ID and provide a clear description of the issue.
• 💌 You can contact seller support through email, phone, or live chat.
• 😆 If you're not satisfied with the response from seller support, you can reopen the case and seek further assistance.
• 🧑‍💻 It's important to regularly check for responses to your support ticket in the cases and requests log on your seller central account.

Transcript

updating a product listing is quite simple you either edit it on the manage inventory page or you upload an a-flat file or a feed file now there are instances where you try to update your titles bullets and product descriptions but the information isn't just sticking on the detail page so what you need to do is file a case that way Amazon can help ... Read More

Questions & Answers

Q: How do I update a product listing on Amazon?

You can update a product listing by either editing it on the manage inventory page or uploading a flat file or feed file.

Q: What should I do if the information I update doesn't reflect on the detail page?

If your changes are not showing on the detail page, you should file a case and seek assistance from Amazon's seller support.

Q: How do I create a support ticket for a product listing issue?

To create a support ticket, go to your seller central account, navigate to the "Get Support" section, select "Selling on Amazon," and choose "Product Listings or Inventory." Describe your issue, referencing your batch ID, and thank the support agent.

Q: How can I check the response to my support ticket?

You can check the response to your support ticket by going to the "Cases and Requests Log" on your seller central account. Look for your case or use keywords to search for it. The most recent response from Amazon will be the top one.

Summary & Key Takeaways

• Updating a product listing on Amazon can be done through the manage inventory page or by uploading a flat file or feed file.

• If information is not sticking on the detail page, you can file a case to get Amazon's help in resolving the issue.

• To create a support ticket, go to your seller central account, click on "Get Support," select "Selling on Amazon," and choose "Product Listings or Inventory." From there, you can describe your issue and contact seller support.