Crunch Report Special Zoom CEO Full Interview | Summary and Q&A

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January 20, 2017
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TechCrunch
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Crunch Report Special Zoom CEO Full Interview

TL;DR

Zoom CEO discusses the reasons behind Sequoia's $100 million investment in the company, their profitability, and plans for the future.

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Key Insights

  • ❓ Zoom's rapid growth and positive customer feedback have caught the attention of investors like Sequoia.
  • 💪 The $100 million investment in Zoom by Sequoia indicates strong confidence in the company's growth potential.
  • 🥺 The CEO's experience with WebEx and its sale to Cisco has led him to prioritize building and growing Zoom rather than pursuing a similar acquisition.

Transcript

the Unicorn Club the Unicorn Club what's up how you doing let's cut it let's cut it the Unicorn Club I love that song So What warranted such a huge investment in Zoom from Sequoya I think because of the company grows you know we just came back from orar workspace report you know the event so Zoom is ranked as number one fastest growing in Sal uh so... Read More

Questions & Answers

Q: Why did Sequoia invest $100 million in Zoom?

Sequoia invested a large sum in Zoom due to the company's rapid growth, positive customer feedback, and its number one ranking in the software service app category.

Q: How profitable is Zoom currently?

Zoom has achieved positive cash flow in the last two quarters, indicating profitability.

Q: What percentage of the company does Sequoia now own?

The exact percentage of the company owned by Sequoia was not disclosed, but the investment of $100 million is substantial, creating pressure for Zoom to continue delivering strong results.

Q: How did the investment deal with Sequoia come about?

As the sole founder of Zoom, the CEO focused on customer experience, which caught the attention of VC partners who then reached out for discussions. The addition of a board member with a successful track record convinced the CEO to consider the investment.

Q: How long did it take for Zoom to close the investment deal with Sequoia?

After maintaining a good relationship with the VC firm, discussions about a further investment started around October or September, with the deal being closed in early December—taking less than a month.

Q: What will Zoom use the investment money for?

Zoom plans to spend the investment on TechRon and potentially other areas that can further enhance the user experience and expand their audience.

Q: Did the CEO previously start WebEx?

The CEO did not start WebEx but was one of the first engineering hires and eventually became vice president of engineering. WebEx was later sold to Cisco.

Q: Why did the CEO decide to start Zoom instead of selling WebEx to Cisco?

The CEO believes that Cisco's DNA as a hardware company differs from WebEx's software service nature, leading to a lack of investment and progress. Zoom aims to continue improving its product and customer experience to differentiate itself from competitors like WebEx.

Summary & Key Takeaways

  • Zoom has been ranked as the number one fastest growing software service app and has received highly positive customer feedback.

  • Sequoia's investment of $100 million in Zoom during their Series D funding round is a significant endorsement of the company's potential.

  • The CEO credits their relentless focus on customer experience and the addition of a board member with a proven track record for attracting this investment.

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