Blitzscaling 15: Diane Greene on Scaling Products and Culture At VMware | Summary and Q&A

TL;DR

Diane Greene shares insights on scaling VMware from zero to $2 billion in revenue and 7,000 employees, focusing on hiring smart people and fostering strong culture.

Key Insights

• 💪 Hiring smart people and fostering a strong culture are vital for scaling a company successfully.
• 🤗 Effective communication, transparency, and open feedback loops are essential for maintaining alignment and cohesion as a company grows.
• 💄 Making tough decisions about leadership changes and upgrades is crucial for driving growth and ensuring continued success.

Transcript

• I'm really excited here, to spend time with Diane Greene, who's a friend, but I also consider her as a former boss and mentor of mine in my career. I was lucky enough to intern for VMware in 2003, was in grad school, it was this small technology company of a couple hundred employees that no one really got, and then 2004, people were like, you're ... Read More

Questions & Answers

Q: How did Diane Greene approach hiring smart people and fostering a strong culture at VMware during its growth phase?

Diane Greene believed in hiring the smartest people and working with them to create a culture of learning and innovation. She emphasized the importance of finding the right individuals to drive growth and success within the organization.

Q: What strategies did Diane Greene employ to maintain effective communication within VMware as the company scaled up?

Diane Greene implemented weekly staff meetings, where employees could share updates and collaborate effectively. She also emphasized the importance of transparency, open communication, and creating a feedback loop to keep everyone informed and engaged.

Q: How did Diane Greene handle leadership changes and upgrades at VMware when necessary?

Diane Greene shared insights on making tough decisions regarding leadership changes, based on performance, alignment with company goals, and cultural fit. She emphasized the importance of continuous improvement and upgrading talent to drive success.

Q: What cultural differences did Diane Greene notice between VMware and other companies like Google, where she currently serves on the board?

Diane Greene highlighted the boldness and innovation-driven culture at Google compared to VMware. She also mentioned the value of trust, communication, and building a culture of learning and collaboration, which she found crucial for success in both organizations.

Summary

This interview with Diane Greene, co-founder and former CEO of VMware, explores topics such as scaling a company, hiring the right people, building a strong culture, and fostering innovation within a company. Greene shares her insights and experiences on these topics, drawing from her time at VMware and her current company.

Questions & Answers

Q: How did Diane Greene hire the right people and maintain a strong culture at VMware?

At the beginning, it was challenging to convince people to join VMware since the elevator pitch wasn't refined yet. However, as the company grew and established a strong culture, it became easier to attract talented individuals. Greene emphasized the importance of finding people who resonate with the company's culture and values. Additionally, she highlighted the value of creating a culture where smart and driven individuals can thrive.

Q: How did Diane Greene navigate the competition between VMware and other companies, particularly Google?

Greene shared her experience of competing with Google while building VMware. Initially, she did not like the company, but over time, she realized that the two companies had different target audiences and offerings. She also mentioned that when she joined the board of Google, Larry Page and Sergey Brin mentioned that VMware was the only company they had lost people to. This was attributed to VMware's culture, which attracted individuals with diverse hobbies and interests outside of work.

Q: How did Diane Greene handle hiring challenges during different stages of VMware's growth?

Greene mentioned that hiring in the early days was difficult because VMware was a relatively unknown company. However, as the company grew and established a strong reputation, hiring became easier. She advised not to compromise on hiring standards and to create a strong culture that attracts and retains top talent. Despite facing challenges in the beginning, Greene emphasized that hiring becomes easier as the company grows and gains more visibility.

Q: How did Diane Greene balance promoting from within versus hiring from outside for leadership positions?

When hiring for the first time in a certain role, Greene focused on finding the most talented individuals rather than those with previous seniority or experience. She gave examples of hiring people who were individual contributors and later scaled up to leadership positions within VMware. She valued hiring driven individuals and believed that providing opportunities for growth and development within the company allowed for a deeper understanding of the company's operations.

Q: How did Diane Greene maintain effective communication as VMware grew?

As VMware grew, it became challenging to maintain effective communication. To address this, Greene shared that they sent out regular emails to employees and held all-hands meetings. Additionally, they implemented a weekly staff meeting where each department provided updates and coordination. This meeting helped disseminate information and ensured that there were no secrets within the company. Greene also mentioned the importance of keeping communication channels open and in today's context, using tools like Slack to stay connected.

Q: How did Diane Greene foster innovation and encourage R&D teams to continuously develop new technologies?

Greene highlighted the importance of having exceptional individuals who were self-driven and set high standards for themselves. She encouraged a culture where everyone in the company was expected to take initiative and contribute to the company's success. VMware also organized poster sessions and internal conferences where employees could present their ideas and proposals for new technologies. By celebrating innovation and providing opportunities for individuals to showcase their ideas, VMware was able to foster a culture of continuous innovation.

Q: How did Diane Greene approach diversity in hiring at VMware?

Greene acknowledged the challenge of finding diversity in hiring, particularly in terms of gender representation. The company made efforts to hire from a variety of universities and implement programs like internships to attract talented individuals. While diversity in tech has improved over the years, Greene mentioned that she still faces challenges in finding diverse talent for her current company. However, she emphasized the importance of creating an inclusive culture where everyone feels valued and contributes to the company's success.

Q: How did Diane Greene approach compensation and hiring for her current company?

Greene mentioned that compensation in the current market has become more challenging, with salaries at bigger companies being much higher than what startups can offer. She acknowledged the need to adjust salaries to attract and retain top talent. Greene also mentioned that personal networks have played a significant role in hiring for her current company, but she has also utilized a recruiter and made efforts to find individuals with unique skills and perspectives.

Q: How did Diane Greene enable her R&D teams to develop new technologies at VMware?

Greene emphasized the importance of hiring self-driven individuals and fostering a culture where high standards were expected. She encouraged employees to explore and experiment with new ideas, and allowed for flexibility and slack in schedules to drive innovation. Additionally, VMware organized internal conferences and poster sessions where employees could present their ideas and receive recognition. By creating an environment that valued innovation and provided opportunities for growth, VMware was able to continually develop new technologies.

Q: How did VMware maintain a culture of innovation despite its size and scale?

Greene mentioned that VMware did not fear failure and encouraged employees to take risks and explore new ideas. The company celebrated mistakes as learning opportunities and focused on preventing them from happening again. By fostering a culture of open communication and personal accountability, VMware was able to adapt and innovate even as it scaled up.

Q: How did Diane Greene approach competition and maintain neutrality in partnerships at VMware?

Greene emphasized the importance of being neutral and fair in partnerships to avoid conflicts of interest and foster trust. She explained that VMware aimed to be Switzerland in its partnerships and treated all hardware vendors equally. This approach helped maintain strong relationships with all partners and allowed VMware to collaborate with a wide range of companies. Greene also mentioned the value of prioritizing customer needs and ensuring that all partnerships aligned with the customer-first approach.

Takeaways

This interview with Diane Greene offers insights into scaling a company, hiring the right people, fostering a strong culture, and encouraging innovation within an organization. Some key takeaways include the importance of hiring driven and talented individuals, the value of a strong company culture and clear communication, and the need for continuous innovation. Greene also emphasized the significance of diversity in hiring and maintaining an inclusive culture. Additionally, she highlighted the importance of being open to new ideas and taking calculated risks, while also maintaining fairness and neutrality in partnerships.

Summary & Key Takeaways

• Diane Greene reflects on her experience scaling VMware from a small technology company to a major player, emphasizing the importance of working with smart individuals to learn and grow.

• She discusses the challenges of hiring in the early stages of a company and maintaining a strong culture while rapidly scaling up the team.

• Greene shares insights on leadership, hiring strategies, and maintaining effective communication as a company grows, highlighting the value of creating a culture of trust and collaboration.