Amazon Data Bugs with Adam Wilkens Author of Selling on Amazon Podcast #75 | Summary and Q&A

TL;DR

Learn about the current challenges faced by Amazon sellers, including fragmented customer support, issues with foreign support staff, and shortages in webcams due to the remote work environment.

Key Insights

• 🥺 Customer support for Amazon sellers is currently fragmented, leading to frustration among sellers.
• 💦 The reliance on foreign support staff working remotely has also impacted customer support experiences.
• 💦 Shortages in webcams have affected sellers who rely on video conferencing for their work.
• 😵 Brand registry and catalog issues, such as crossing of brand pages and category conflicts, can create problems and confusion for both sellers and customers.
• 🍉 Having unique brand names and avoiding generic terms can help prevent catalog and brand registry issues.
• ⌛ Understanding and utilizing different paths and redundancies within Seller Central can save time and improve efficiency.
• 💨 Advertising is often the fastest way to grow sales on Amazon.
• 👨‍🔬 SEO hacks, such as using variations and redundancies of keywords, can improve organic search rankings.

Transcript

to another episode of my amazon guys podcast today i'm going to be joined by somebody who's got 12 years of experience selling on amazon he's an author and he runs his own agency this is the my amazon guy podcast i'm your host stephen pope founder of the agency my amazon guy tune in each week to learn how to grow your amazon sales i'm now joined by... Read More

Questions & Answers

Q: Why are Amazon sellers experiencing frustration with customer support?

Sellers are frustrated with customer support due to the fragmentation of support teams and the challenges faced by foreign support staff who may struggle with remote work.

Q: What is causing shortages in webcams?

The remote work environment has led to an increased demand for webcams, causing shortages in the market.

Q: How are brand registry and catalog issues impacting sellers?

Brand registry and catalog issues, such as crossing of brand pages and category conflicts, can lead to poor customer experiences and challenging problem-solving processes.

Q: What are some solutions to the problems faced by sellers?

Sellers can try contacting customer support to resolve issues, but it may require persistence and multiple attempts. Additionally, being proactive in managing catalog updates and using unique brand names can help prevent some problems.

Summary & Key Takeaways

• Many Amazon sellers are facing frustrations with customer support due to the fragmented support system and the reliance on foreign support staff who may struggle with remote work.

• Shortages in webcams have impacted sellers who rely on video conferencing for meetings and communication.

• Brand registry and catalog issues, such as crossing of brand pages and category conflicts, can lead to poor customer experiences and challenging problem-solving processes.