[ 1 Star Reviews ] How to Contact Customers with NEW Engagement Feature in Amazon FBA | Summary and Q&A

TL;DR

Amazon sellers now have the ability to contact buyers who leave negative reviews, offering solutions and addressing issues.

Key Insights

• 👻 Amazon has removed certain features that allow sellers to engage with customers, but they have now introduced a new feature that allows contacting buyers with poor reviews.
• 🤨 Sellers can offer courtesy refunds or replacements to address issues raised in negative reviews.
• 😷 It is important to avoid directly asking for review removal in exchange for a refund, as this violates Amazon's terms and conditions.
• 💨 Contacting buyers through this feature is a guaranteed way to reach them and address their concerns.

Transcript

amazon's been playing with the ability to contact customers for years they've been taking away our features the inability to talk and engage with people that are buying your products on amazon super frustrating the good news is on occasion they do give something back and in this instance you now have the ability to contact a buyer when they leave a... Read More

Questions & Answers

Q: How can Amazon sellers contact buyers who leave negative reviews?

Amazon sellers can go to Seller Central, navigate to Customer Reviews, and click on "Contact the Buyer" to engage with buyers who left poor reviews.

Q: Can sellers offer refunds or replacements to buyers who leave poor reviews?

Yes, sellers can offer a courtesy refund or replacement as a way to make things right and address the buyer's concerns.

Q: Is it allowed to directly ask for the removal of a review in exchange for a refund?

No, directly asking for review removal in exchange for a refund is against Amazon's terms and conditions. Sellers should focus on addressing the buyer's concerns.

Q: How can sellers report abusive or non-helpful reviews?

Sellers can report abusive or non-helpful reviews by filing a product review removal ticket through Seller Central.

Summary & Key Takeaways

• Amazon sellers can now contact buyers who leave poor reviews.

• Sellers can offer a courtesy refund or replacement to address the buyer's concerns.

• Directly asking for review removal in exchange for a refund is against Amazon's terms and conditions.