Connecting the World: How Digital Payments Drive Global Entrepreneurship | Summary and Q&A

TL;DR

Frank Bisignano, CEO of First Data, shares his upbringing, career journey, and insights on leadership and collaboration in the digital payments industry.

Key Insights

• 💦 Bisignano's upbringing in a diverse and inclusive environment shaped his values of acceptance, diversity, hard work, and giving back.
• 😤 Collaboration and surrounding oneself with a talented team are essential for overcoming setbacks and achieving success.
• 👨‍💼 The digital payments industry is evolving, and First Data aims to make transactions easier for consumers and businesses through innovative solutions.
• 👾 Building partnerships and collaboration with companies like Amazon and PayPal is crucial in the competitive payments space.
• 🔒 Cybersecurity is a top concern, and First Data prioritizes talent management and robust security measures to protect data and prevent fraud.
• 🖐️ Wisdom and lessons learned from experienced individuals play a significant role in guiding young professionals' career paths.

Transcript

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Questions & Answers

Q: How did Bisignano's upbringing shape his corporate career?

Bisignano's upbringing in a diverse and inclusive environment taught him to accept diversity and embrace inclusion. He learned the value of hard work and giving back from his parents, which motivated him to create job opportunities for military veterans.

Q: How does Bisignano approach coaching and giving feedback to his team?

Bisignano believes in direct and honest communication with his team. He views coaching as a daily practice and encourages his team members to be coachable and open to feedback. His approach is influenced by his sports background and the importance of teamwork.

Q: How does Bisignano prioritize collaboration over competition in the payments industry?

Bisignano believes in being a collaborator and building partnerships with companies like Amazon and PayPal. He aims to make First Data's technology and real estate valuable to attract partners and create more value for clients.

Q: How does First Data address cybersecurity threats and prevent fraud?

Bisignano considers the insider threat as the biggest cybersecurity risk. He emphasizes the importance of talent management and attracting the best cybersecurity professionals. First Data focuses on surveilling internal activities, securing code systems, and having a strong perimeter defense to ensure data protection.

Summary & Key Takeaways

• Frank Bisignano grew up in an immigrant household in Brooklyn and attributes his values of diversity, inclusion, and hard work to his parents.

• He emphasizes the importance of surrounding oneself with a talented team and being open to collaboration in order to overcome setbacks and achieve success.

• As the CEO of First Data, Bisignano focuses on digital payments and believes in enabling consumers and businesses to transact more easily.