Cyrus Massoumi of ZocDoc on TWiST #146 | Summary and Q&A

TL;DR
ZocDoc is a platform that helps users find doctors who accept their insurance and book appointments online instantly.
Key Insights
- 😫 ZocDoc's focus on improving accessibility to healthcare through online appointment booking sets it apart from competitors.
- 💪 The company has experienced rapid growth and has a strong culture of continuous improvement and innovation.
- ❓ While ZocDoc currently focuses on appointment booking, there are opportunities for expansion into other areas within the healthcare industry.
Transcript
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Questions & Answers
Q: How does ZocDoc make money?
Doctors pay a monthly fee of $250 to access the platform, and ZocDoc makes money from every doctor who joins.
Q: How does ZocDoc ensure the accuracy of patient reviews?
Only patients who have booked appointments through ZocDoc can leave reviews, ensuring that they have actually seen the doctor.
Q: Does ZocDoc plan to expand into other healthcare services like medical records?
While ZocDoc is primarily focused on booking appointments, they recognize the potential in areas like medical records and preventive care.
Q: How does ZocDoc handle security and privacy concerns?
ZocDoc takes security seriously and has built their platform to be highly secure, protecting patient information from hacking and breaches.
Summary & Key Takeaways
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ZocDoc is an online platform that allows users to find doctors and book appointments instantly.
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The company started in New York City and has now expanded to seven cities, with plans to expand nationwide.
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ZocDoc focuses on improving accessibility to healthcare by providing a wide range of appointment options and integrating with existing doctor scheduling systems.
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