Performance Management Leadership | Summary and Q&A

TL;DR

Performance coaching involves a collaborative process between managers and employees to improve performance through feedback, motivation, and development.

Key Insights

• ❓ Coaching is an ongoing process that involves observing performance, providing feedback, and addressing performance issues.
• ❓ Establishing a trusting and collaborative relationship between the coach and the employee is crucial for successful coaching.
• 🤗 Cultural transparency in performance management can be achieved through open discussions about cultural differences and implementing alternative practices.
• ❓ Internal organizational coaches tend to be more effective than external coaches.
• ❓ Managers' coaching styles can vary, but a balanced approach combining different styles is more beneficial for employee development.
• 😫 The coaching process consists of setting developmental goals, identifying resources, implementing activities, and providing feedback.
• 🧑‍⚖️ Managers may feel uncomfortable in the role of performance management leaders as they have to judge and coach employees simultaneously.

Transcript

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Questions & Answers

Q: What is the purpose of coaching in performance management?

Coaching aims to improve employee behavior, set goals for future improvement, and enhance overall performance. It involves providing guidance and support to address performance issues and achieve development plans.

Q: What are the benefits of receiving coaching?

Several empirical studies have shown that employees who receive coaching tend to do their jobs better and improve their measured performance. This positive effect is more pronounced when coaching is done by internal organizational coaches compared to external coaches.

Q: How does establishing a trusting relationship contribute to cultural transparency in performance management?

In global performance management systems, where supervisors and direct reports have different cultural backgrounds, a helping and trusting relationship allows for open discussions about cultural differences. This leads to the implementation of alternative practices that enhance individual and team performance.

Q: How does a manager's coaching style influence performance management?

Managers can adopt different coaching styles, such as driving, persuading, amenable, or analyzing. Each style has its own approach to tasks, facts, personal feelings, and assertiveness. A balanced coaching style that combines different approaches is more likely to help employees develop and grow.

Summary & Key Takeaways

• Coaching is a continuous process where managers interact with their direct reports, providing guidance and support to improve performance.

• It involves observing performance, praising good work, and addressing performance issues.

• Coaching is effective in enhancing employee performance and is more successful when there is a trusting and collaborative relationship between the coach and the employee.