Create products that people love - Steve Jobs and Elon Musk philosophy | Dan Kokotov and Lex Fridman | Summary and Q&A

TL;DR

The user interfaces and API documentation of companies like AWS and Google often lack quality, making it difficult for users to navigate and use their services effectively.

Key Insights

• 🥺 Mechanical Turk's interface is criticized for its outdated design and lack of investment from AWS, leading to user frustration.
• 👤 API documentation provided by companies like Google and AWS often falls short, leaving users with unanswered questions and making it challenging to fully utilize the available features.
• 👤 The disconnect between companies like YouTube and their users highlights the importance of responding to feedback and prioritizing user satisfaction.

Transcript

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Questions & Answers

Q: Why does the speaker think Mechanical Turk's interface is inadequate?

The speaker believes that AWS has not invested enough in improving Mechanical Turk's interface, leading to frustrations for users. The lack of updates and modern design make it difficult to effectively use the platform.

Q: How does the speaker feel about the API documentation provided by companies like Google?

The speaker finds the API documentation of companies like Google and AWS to be lacking. While some features are adequately covered, there are many questions left unanswered, making it challenging for developers to utilize the full capabilities of the services.

Q: Why does the speaker believe companies like YouTube fail to address user feedback?

The speaker suggests that companies like YouTube might prioritize numbers and metrics over user feedback. Without a clear vision and a focus on user satisfaction, these companies may neglect important features and fail to fulfill user requests.

Q: How does the speaker emphasize the importance of user love for a product?

The speaker argues that love for a product is vital for long-term success. Companies should strive to create a vision and develop a deep connection with their users, rather than solely focusing on numbers and metrics.

Summary & Key Takeaways

• The speaker criticizes the poor interface of Mechanical Turk, a platform by AWS, highlighting the outdated design and lack of investment.

• They express frustration with the outdated API documentation provided by companies like Google and AWS, which fails to adequately explain all available features.

• The speaker discusses the disconnect between companies like YouTube and their users, citing the lack of response to user feedback and requests for important features.