Understanding Team Performance Factors | Summary and Q&A

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November 17, 2018
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GreggU
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Understanding Team Performance Factors

TL;DR

Effective team performance requires promoting process gain through clear roles, reducing process loss by addressing free riders and social loafing, and establishing trust and cohesion.

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Key Insights

  • 🥺 Working together in teams can lead to process gain, resulting in higher quality and quantity outputs.
  • 🥶 Process loss occurs when team performance is worse than individual efforts and can be reduced through clear role assignments and addressing free riders and social loafing.

Questions & Answers

Q: What is process gain and why is it important in teams?

Process gain refers to the performance improvements that occur when people work together in teams, resulting in higher quality and quantity output. It is important because it allows teams to achieve more collectively than what individual members would have achieved alone.

Q: How can process loss be reduced in teams?

Process loss occurs when team performance is worse than individual efforts. It can be reduced by making clear role and task assignments, not tolerating free riders who do not contribute, and promoting team efficacy, cohesion, and trust among team members.

Q: How does social loafing impact team performance?

Social loafing is a primary cause of process loss and occurs when team members contribute less because they believe their individual efforts will not be evaluated or expect others to do tasks they choose not to do. It can be reduced by keeping team sizes small, clarifying individual contributions, and establishing clear roles and expectations.

Q: How can team norms and goals enhance performance?

Positive team norms, such as arriving to meetings prepared and on time, help ensure high performance by guiding team members' behavior. Shared team goals and providing feedback also motivate team members to pursue team goals instead of individual goals.

Summary & Key Takeaways

  • Working together in teams can result in higher quality and quantity outputs compared to individual efforts.

  • Process gain refers to the performance improvements that occur when people work together, while process loss happens when team performance is worse than individual efforts.

  • Process gain can be achieved by clarifying roles, addressing free riders, promoting team efficacy, building trust, preventing social loafing, and creating clear goals and norms.

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