The Challenges Faced by Businesses and Customers with Increased PoS Transaction Costs in Lagos State

Feranmi Olaseinde

Hatched by Feranmi Olaseinde

Jul 10, 2023

3 min read


The Challenges Faced by Businesses and Customers with Increased PoS Transaction Costs in Lagos State


The economic climate in Lagos State has presented businesses and customers with numerous challenges, including increased Point-of-Sale (PoS) transaction costs. These challenges come at a time of high inflationary pressures and an economic downturn, further complicating the situation. In this article, we will explore the implications of increased PoS transaction costs and discuss potential solutions to mitigate their impact.

The Impact of Increased PoS Transaction Costs:

The revised PoS transaction costs have had a significant impact on businesses and customers alike. For businesses, the increased transaction costs eat into their profit margins, making it harder to sustain operations and provide competitive pricing. This, in turn, has led to higher prices for customers, exacerbating the already challenging economic environment.

Customers, on the other hand, are burdened with increased costs when making purchases. The additional charges imposed on PoS transactions force them to pay more for goods and services, placing a strain on their already stretched budgets. This poses a significant challenge for individuals and families trying to make ends meet in a challenging economic climate.

Navigating the Challenges:

Despite the difficulties posed by increased PoS transaction costs, there are steps that businesses and customers can take to mitigate their impact.

1. Embrace Digital Payment Solutions:

One way businesses can adapt to the increased transaction costs is by embracing digital payment solutions. Mobile payment platforms and online payment gateways offer a cost-effective alternative to traditional PoS transactions. By adopting these solutions, businesses can reduce their reliance on physical PoS terminals, thereby minimizing the impact of increased transaction costs.

For customers, embracing digital payment solutions can also provide a way to avoid the additional charges associated with PoS transactions. Utilizing mobile payment apps or online banking platforms allows individuals to make payments without incurring extra costs, providing some relief in a challenging economic climate.

2. Negotiate with Payment Service Providers:

Businesses can explore the possibility of negotiating with payment service providers to reduce the transaction costs associated with PoS terminals. By engaging in open dialogue and discussing the challenges faced, businesses may be able to secure more favorable terms and lower transaction fees. Establishing strong relationships with payment service providers can lead to mutually beneficial agreements that alleviate some of the financial burden for businesses.

3. Educate and Advocate for Change:

Both businesses and customers can play a role in advocating for change in the current PoS transaction cost structure. By raising awareness about the challenges faced and the impact of increased costs, stakeholders can put pressure on policymakers and regulators to reconsider the revised fees. Additionally, businesses can join industry associations or chambers of commerce to collectively voice their concerns and work towards a more equitable and sustainable transaction cost framework.


The increased PoS transaction costs in Lagos State have undoubtedly posed challenges for businesses and customers alike. However, by embracing digital payment solutions, negotiating with payment service providers, and advocating for change, stakeholders can mitigate the impact of these challenges. It is crucial for businesses and customers to adapt and find innovative ways to navigate the evolving economic landscape. Through collaboration and proactive measures, we can work towards a more sustainable and inclusive financial ecosystem.

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