The Power of Learning in Public and Creating Beloved Community Services


Hatched by Glasp

Sep 11, 2023

4 min read


The Power of Learning in Public and Creating Beloved Community Services


In today's rapidly evolving world, the concept of learning in public and creating beloved community services has gained significant attention. This article explores the benefits and challenges of these approaches and highlights the importance of transparency, individual needs, and user engagement. By examining the principles of PKM (Personal Knowledge Management) and the experiences of a popular community service, we uncover valuable insights that can enhance knowledge flow and foster a sense of belonging in organizations and online communities.

Learning in Public: Enhancing Knowledge Flows

The traditional approach to learning often revolves around content management systems, where knowledge is stored and accessed by individuals within organizations. However, the concept of learning in public shifts the focus to the individual's learning processes, structures, and needs. By embracing a "socialized knowledge management system," organizations can tap into the power of collective intelligence and improve knowledge flow.

PKM: Seek, Sense, and Share

One framework that can enhance knowledge flows in organizations is Personal Knowledge Management (PKM). PKM emphasizes the importance of understanding and addressing individual needs and desires first. The process involves seeking relevant information, making sense of it, and sharing it with others. By adopting a PKM approach, organizations can create a culture of continuous learning and collaboration, where individuals actively contribute to the collective knowledge pool.

Transparency: Overcoming the Hurdle

Transparency is a crucial element in creating new management frameworks for a networked world. Learning in public not only makes the work transparent but also fosters feedback, support, and improvements. However, transparency can be challenging to achieve, as it requires individuals and organizations to share their knowledge openly. Overcoming this hurdle is essential for developing critical next practices in complex workplaces.

Creating Beloved Community Services: Lessons from Mamari

Mamari, a community service, provides valuable insights into creating beloved community services. They discovered that allowing users to invest time and effort in their interactions, rather than providing shortcuts, increases user satisfaction. Mamari's "Thank You" button feature, which required users to type a message instead of a simple click, generated higher user satisfaction. This counterintuitive approach highlights the importance of going against logical thinking in community services.

Building a Sense of Belonging: Lowering the Barriers

To create a happy and thriving community, it is crucial to lower the barriers to participation. Mamari achieved this by creating specialized Q&A spaces tailored to specific genres and encouraging users to contribute their unique perspectives. By fostering a sense of belonging and increasing empathy, Mamari established itself as a reliable platform with a 98% response rate to queries, including challenging and heavy topics.

Engaging Users Intentionally: The Role of Community Management

Successful community services go beyond mere creation and require active community management. Intentionally involving users in the management process can enhance engagement and create a vibrant community. Mamari's creation of a "Hell" category, where users could express their frustrations, led to passionate feedback and deeper engagement. By understanding the different motivations of users, such as seeking answers or seeking grooming, community managers can tailor their approach and drive meaningful interactions.

The Power of Storytelling and Unique Initiatives

In the realm of community services, embracing seemingly economically irrational initiatives can be a powerful tool for creating compelling narratives. Mamari recognizes the importance of such initiatives in shaping the community's identity and capturing users' attention. By carefully considering and implementing unconventional ideas, community services can forge deeper connections with their users and build a strong brand presence.

Actionable Advice:

  • 1. Embrace a PKM approach: Encourage individuals within organizations to seek, sense, and share knowledge openly. Foster a culture of continuous learning and collaboration.
  • 2. Lower barriers to participation: Create specialized spaces and platforms that cater to specific genres or topics. Make users feel welcome and encourage them to contribute their unique perspectives.
  • 3. Engage users intentionally: Involve users in the community management process and empower them to shape the community's identity. Understand their motivations and tailor the approach accordingly.


Learning in public and creating beloved community services are powerful strategies that promote knowledge sharing, transparency, and user engagement. By adopting a PKM framework, organizations can enhance knowledge flows and improve their overall performance. Lessons from successful community services like Mamari highlight the significance of transparency, empathy, and intentional user engagement. By implementing actionable advice and embracing these principles, organizations and online communities can develop thriving ecosystems that foster continuous learning and mutual support.

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