"Unlocking Visual Discovery and Conversational Commerce: The Power of Computer Vision and AI"


Hatched by Glasp

Sep 14, 2023

4 min read


"Unlocking Visual Discovery and Conversational Commerce: The Power of Computer Vision and AI"


The convergence of computer vision and artificial intelligence has revolutionized the way businesses operate in the digital landscape. Two prime examples of this transformative technology can be seen in Pinterest's Visual Lens and Intercom's Conversational Relationship Platform. While Pinterest leverages computer vision to explore users' taste and enhance visual discovery, Intercom utilizes AI to create a seamless and personalized messaging experience for businesses and their customers. This article will delve into the commonalities and unique aspects of these two platforms, showcasing their innovative applications and the actionable insights they offer.

Pinterest's Visual Lens: Exploring Taste with Machine Learning:

Pinterest, as a visual discovery engine, faces numerous challenges that can be effectively addressed through machine learning techniques. With the acquisition of Kosei, a machine learning startup, Pinterest gained expertise in recommender systems, paving the way for enhanced user recommendations and personalized experiences. By harnessing machine learning, Pinterest can identify visual patterns, categorize and curate content, predict user engagement, and prioritize local taste. These capabilities have significantly improved the platform's ability to recommend relevant and engaging content to users.

Intercom's Conversational Relationship Platform: Revolutionizing Customer Communication:

Intercom's Conversational Relationship Platform offers businesses a versatile and powerful messaging solution that enhances customer communication and drives conversions. By leveraging AI, Intercom enables businesses to have personalized, real-time conversations with their customers across multiple channels. The platform's chatbots, automated messaging, and segmentation capabilities empower businesses to deliver tailored experiences, provide proactive support, and foster meaningful relationships with their customers. This personalized approach to customer communication sets Intercom apart from traditional customer support tools.

The Power of Computer Vision in Visual Discovery:

Both Pinterest and Intercom recognize the immense potential of computer vision in transforming user experiences. Pinterest's Visual Lens utilizes computer vision to identify visual similarities, categorize and curate content, and predict engagement. By analyzing images, Pinterest can offer users personalized recommendations and a diverse set of visually related results. On the other hand, Intercom's Conversational Relationship Platform utilizes AI to understand the content of images shared by customers, enabling businesses to provide more relevant and contextual support. This level of understanding enhances the overall customer experience and fosters stronger relationships between businesses and their customers.

Enhancing User Engagement through AI:

Both platforms leverage AI to enhance user engagement and create meaningful interactions. Pinterest's approach to personalized recommendations based on users' tastes and habits allows the platform to surface content that aligns with their preferences. By understanding the context and relevance of images, Pinterest can generate engaging home feeds that resonate with users. Similarly, Intercom's Conversational Relationship Platform utilizes AI to provide proactive support and personalized messaging. By analyzing customer data and behavior, Intercom enables businesses to deliver targeted messages and support at the right time, increasing customer engagement and satisfaction.

Actionable Advice for Businesses:

  • 1. Embrace AI and computer vision: Businesses should explore the potential of AI and computer vision to enhance customer experiences. By leveraging these technologies, companies can provide personalized recommendations, improve engagement, and foster stronger relationships with their customers.
  • 2. Prioritize visual discovery and conversational commerce: Incorporating visual discovery and conversational commerce into business strategies can significantly impact customer satisfaction and loyalty. Businesses should invest in technologies that enable seamless visual search, personalized recommendations, and real-time conversations to create a dynamic and engaging customer experience.
  • 3. Continuously experiment and optimize: To stay ahead in the rapidly evolving digital landscape, businesses should constantly experiment with new technologies and strategies. By testing and optimizing AI-driven solutions, companies can uncover unique insights, improve customer experiences, and drive business growth.


The fusion of computer vision and AI has unlocked a world of possibilities for businesses, allowing them to enhance visual discovery, personalize customer communication, and drive meaningful engagement. Pinterest's Visual Lens and Intercom's Conversational Relationship Platform showcase the power of these technologies in transforming the way businesses operate and connect with their customers. By embracing AI and computer vision, prioritizing visual discovery and conversational commerce, and continuously experimenting and optimizing, businesses can unlock the full potential of these transformative technologies and create exceptional customer experiences.

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