Kinue (キヌー) is a subscription-based service that allows users to play a wide variety of visual novel games. This unique platform provides an opportunity for gamers to immerse themselves in captivating stories and engaging gameplay. However, the team behind Kinue realized the importance of experiencing their own product from the user's perspective, leading them to embrace the concept of dogfooding.

Glasp

Hatched by Glasp

Aug 06, 2023

3 min read

0

Kinue (キヌー) is a subscription-based service that allows users to play a wide variety of visual novel games. This unique platform provides an opportunity for gamers to immerse themselves in captivating stories and engaging gameplay. However, the team behind Kinue realized the importance of experiencing their own product from the user's perspective, leading them to embrace the concept of dogfooding.

Dogfooding, a term coined in the software industry, refers to the practice of using your own product as a way to gain a deeper understanding of its strengths and weaknesses. By putting themselves in the shoes of the users, the Kinue team was able to identify the pain points and challenges that players may encounter while using their service.

One common pitfall that many product developers fall into is losing sight of what it's like to be a new user. As we become more familiar with our own creations, we tend to overlook issues that might be obvious to someone who is encountering the product for the first time. This is where dogfooding becomes crucial in uncovering blind spots and gaining insights on how to address them.

To prevent themselves from falling into this trap, the Kinue team regularly signs up for their own service using brand new accounts. This practice allows them to stay up-to-date on the user experience and serves as a reminder that there is always room for improvement. By experiencing their product as a new user, they are able to identify pitfalls and challenges that users may face, ensuring a smoother and more enjoyable experience for all.

Customer empathy is another key aspect of dogfooding. It involves putting yourself in the shoes of the user and experiencing the product from their point of view. This requires looking outside of ourselves and seeing through their eyes, without the luxury of debugging tools or direct access to engineers. By adopting a global mindset and considering the needs of users from diverse backgrounds, the Kinue team ensures that their product caters to a wide range of individuals.

It is easy to fall into the trap of assuming that the whole world is made up of people just like us. However, this is far from the truth. Our perspectives are often limited by our own experiences, the technology we use, and the issues we encounter in our day-to-day lives. Dogfooding allows us to break free from these limitations and gain a different viewpoint.

By experiencing their own product as users, the Kinue team gains valuable insights into how their platform affects people who may be different from them. This understanding enables them to create a more inclusive and user-centric experience, ensuring that their product resonates with a diverse audience.

In conclusion, dogfooding is a powerful practice that can transform the way you see your own product. By immersing yourself in the user experience, you can uncover blind spots, identify pain points, and gain valuable insights on how to improve your product. To make the most of dogfooding, it is important to regularly sign up for your own service as a new user, embrace customer empathy, and adopt a global mindset.

Actionable advice:

  • 1. Regularly sign up for your own product as a new user to stay updated on the user experience and identify potential issues.
  • 2. Embrace customer empathy by putting yourself in the shoes of the user and experiencing the product from their point of view.
  • 3. Adopt a global mindset and consider the needs of users from diverse backgrounds to create a more inclusive and user-centric product.

Hatch New Ideas with Glasp AI 🐣

Glasp AI allows you to hatch new ideas based on your curated content. Let's curate and create with Glasp AI :)