Achieving Product/Market Fit: The Importance of Added Value and User Segments



Jul 06, 20233 min read


Achieving Product/Market Fit: The Importance of Added Value and User Segments

In the world of technology startups, there is a widely held belief that a product must be at least ten times better than its closest substitute to achieve product/market fit. This means that it must offer a significant improvement in some important dimension to convince users to switch to the new solution in large enough numbers. Anything less than a tenfold improvement will likely be perceived as a marginal improvement and will be hard to sell, especially in a crowded market.

However, it's important to note that this 10x improvement does not necessarily refer to the overall performance of the product. Instead, it focuses on a specific dimension of the product that sets it apart from its competitors. For example, a CRM system may need to offer a 10x improvement in integration capabilities to persuade a company to switch from its current system, even if the new system offers only a 1.5x savings on subscription costs.

The concept of added value plays a crucial role in achieving product/market fit. To create a new in-demand product, you need to offer users a more efficient solution that provides greater value than the switching cost. Amazon's success can be attributed to its ability to create maximum added value in the book category. By offering access to three million different books, compared to the limited selection of brick-and-mortar bookstores, Amazon attracted customers looking for a universal selection.

The added value of a product can vary significantly across different use cases and user segments. What may be valuable to one company or individual may not be as valuable to another. Therefore, achieving product/market fit in certain segments does not guarantee success in others. To maximize results, it is crucial to focus marketing and product resources on segments where the added value is high and the cost of switching is low.

Once product/market fit is achieved in a specific segment, the growth rate is likely to accelerate. When the added value of a product is greater, users are more likely to switch from the old solution to the new one at a faster pace. This highlights the importance of continuously improving and innovating to maintain and strengthen product/market fit.

While there may be concerns about the future of Silicon Valley, one indicator that the tech ecosystem is thriving is the resilience of startups. Founders, driven by their passion for their startups, are not deterred by high tax rates or other challenges. Startups in the greater San Francisco and San Jose area have raised over $56 billion this year, far surpassing other regions like the greater New York Area and greater Boston.

The Bay Area's unique experimentation mindset, coupled with the experience of building successful companies, continues to attract venture capital investments. This year alone, venture capitalists are on track to invest over $140 billion in startups, a significant increase from $85 billion five years ago. While cities like Miami are seeing growth in startup investments, they still lag behind established tech hubs like Denver and Minneapolis.

In conclusion, achieving product/market fit requires offering a significant added value that outweighs the switching cost for users. The 10x improvement rule serves as a guideline for startups to ensure their product stands out in a crowded market. By understanding the varying levels of added value across different user segments, startups can strategically focus their resources to maximize growth. Continuous innovation and improvement are key to maintaining and strengthening product/market fit.

Three actionable advice to achieve product/market fit:

1. Conduct thorough market research to identify user segments with high switching costs and a strong need for added value.

2. Continuously iterate and improve your product to ensure it remains competitive and offers a significant advantage over existing solutions.

3. Develop a deep understanding of user needs and pain points to tailor your product's added value to specific segments, increasing the likelihood of achieving product/market fit.


  1. "Should a product be 10 times better to achieve product/market fit? - GoPractice", (Glasp)
  2. "Not Everyone's Leaving San Francisco", (Glasp)

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