The Intersection of AI and UX: Creating Action-Driven Products

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Jun 17, 20232 min read

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The Intersection of AI and UX: Creating Action-Driven Products

Artificial intelligence (AI) has come a long way in recent years, and it seems like the near future of AI is action-driven. This means that instead of simply processing data, AI will be able to take action based on that data. This has significant implications for user experience (UX) design, as AI-driven products will need to be designed with the user in mind. In order to understand how to create effective AI-driven products, it's important to understand why users pay to use a product in the first place.

One of the key factors that drives users to pay for a product is the mental model that they have of that product. According to Oz Hashimoto, this mental model is essentially the user's understanding of what the product does and how it works. UX designers need to take this mental model into account when designing AI-driven products, as users will only pay for a product that they understand and can use effectively.

Another important factor in designing AI-driven products is the concept of affordances, or the visual and functional cues that tell users what actions they can take within a product. As AI becomes more action-driven, it will become increasingly important to design products that provide clear and intuitive affordances. This will help users understand what actions they can take and how to interact with the product.

At the intersection of AI and UX, designers will need to find ways to create products that are both action-driven and easy to use. This will require a deep understanding of user needs and behavior, as well as an understanding of the capabilities and limitations of AI. As AI becomes more sophisticated, it will be able to take on more complex tasks, but it will still be up to designers to create products that users can engage with and understand.

In conclusion, the near future of AI is action-driven, and this has significant implications for UX design. In order to create effective AI-driven products, designers will need to take into account users' mental models and create clear and intuitive affordances. At the same time, designers will need to understand the capabilities and limitations of AI and find ways to create products that are both sophisticated and easy to use. By doing so, designers can create products that users will be willing to pay for and that will help to drive the adoption of AI technology.

Resource:

  1. "The Near Future of AI is Action-Driven", https://jmcdonnell.substack.com/p/the-near-future-of-ai-is-action-driven (Glasp)
  2. "Why do we pay to use a product? Understanding mental models in UX | by Oz Hashimoto | Nov, 2020 | UX Collective", https://uxdesign.cc/why-do-we-pay-to-use-a-product-understanding-mental-models-in-ux-93a85f0f77c6 (Glasp)

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