The Power of AI Large Models in High-Value Applications

Vincent Hsu

Vincent Hsu

Oct 06, 20234 min read

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The Power of AI Large Models in High-Value Applications

Introduction:

Artificial Intelligence (AI) has revolutionized various industries, and large models play a crucial role in unlocking their full potential. In this article, we will explore the four key characteristics of AI large models and delve into three major scenarios where they can be effectively utilized. Additionally, we will discuss the challenges faced in developing killer applications for large models and provide actionable advice for businesses looking to leverage their power.

Understanding Customer Needs and Empowering Frontline Staff:

One of the significant advantages of AI large models is their ability to analyze and extract valuable insights from customer interactions. By acting as a silent observer during sales or service processes, these models can identify problems, suggest solutions, conduct sentiment analysis, and perform root cause analysis. They can then summarize the customer's concerns and provide valuable feedback to sales or service personnel. This capability is not limited to online interactions but can also be applied in offline customer service scenarios. For instance, in the real estate and automotive industries, sales professionals often rely on handwritten notes to remember customer preferences. AI large models can automate this process by analyzing communication records and creating comprehensive customer service SOPs (Standard Operating Procedures).

Enhanced Data Collection and Decision-Making:

Traditionally, top-level management often struggles to understand frontline customer service practices, especially if they are distanced from direct customer interactions. However, AI large models can bridge this gap by analyzing communication records and providing insights into the best practices and communication strategies employed by top-performing sales or service personnel. This eliminates the need for managers to manually listen to recordings, as the models can summarize and extract essential information. For instance, in the real estate industry, AI large models can analyze the speech patterns and communication techniques used by sales consultants, ensuring that the product's unique advantages and value propositions are effectively conveyed to potential customers. This data-driven approach enables managers to provide personalized coaching and supervision to each sales consultant, leading to improved performance.

Data-Driven Decision-Making and Intelligent Analysis:

AI large models can also be used for decision-making analysis. By analyzing extensive communication data, these models can answer specific questions posed by businesses. For example, in the automotive industry, AI models can provide insights on customer feedback, intentions, and suggested follow-up strategies. While the models' judgments may not be entirely accurate, they offer valuable data support for decision-makers. Managers often rely on robust and realistic data samples to make informed decisions and take effective management actions. AI large models contribute to this process by providing a broader range of real-time and extensive information, enhancing the decision-making process.

Challenges in Developing Killer Applications for AI Large Models:

Despite their immense potential, the development of killer applications for AI large models has been a challenge. One reason is the need to understand and observe the underlying technology and its applications. It is crucial to maintain a deep understanding of the technology while actively seeking unique insights and perspectives. Patience is key, as strategically waiting for the right moment to apply large models is more effective than rushing into implementation without a clear tactical plan.

Actionable Advice for Businesses:

  • 1. Identify Unique Use Cases: Businesses should identify specific scenarios where AI large models can add value to their operations. By focusing on unique use cases, they can harness the full potential of these models and drive innovation in their industry.
  • 2. Collaborate and Experiment: To overcome the challenges in developing killer applications, collaboration and experimentation are essential. Businesses should collaborate with AI experts and researchers to explore new possibilities and experiment with different approaches, ensuring that the models align with their specific requirements.
  • 3. Invest in Continuous Learning: AI technology and large models are continuously evolving. To stay ahead of the curve, businesses must invest in continuous learning and skill development. By keeping up with the latest advancements, they can leverage the full potential of AI large models and stay competitive in the market.

Conclusion:

AI large models offer immense potential in various high-value applications. By understanding customer needs, empowering frontline staff, enhancing data collection and decision-making, and enabling intelligent analysis, businesses can unlock the true value of these models. Despite the challenges in developing killer applications, businesses can overcome them by identifying unique use cases, collaborating with experts, and investing in continuous learning. With the right approach, AI large models can revolutionize industries and drive innovation in the future.

Resource:

  1. "循环智能:AI大模型高价值应用的四个特征和三大场景", https://mp.weixin.qq.com/s/qxlh55iARjPKlqqj6aGPMQ (Glasp)
  2. "除了ChatGPT,大模型杀手级应用还没有跑出来的原因是什么?", https://www.8btc.com/article/6826250 (Glasp)

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