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• not every conversation goes the way you hope it will go
• so I knew I couldn't change his mind so I had to decide whether I was going to debate with him or whether I was going to essentially 05:23 allow him to fall on his own sword and make a fool of himself through this emotional hijacking
• every conversation is a chance for you to either gain influence or lose influence
• when conversations fall apart it's really difficult because we feel like we have to fight in order to gain the influence from that conversation we feel like if we don't fight then we're going to lose influence we're going to get bullied
• you cannot win an emotional argument with somebody who has become emotionally hijacked it's a lose-lose situation for you so instead you need to Define your own points and simply State and restate your own points

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