Where Banks Will Invest Their 2023 Technology Budgets: AI, APIs, CRM
www.forbes.com
The new reality in banking is that chatbots aren’t just for customer support. Increasingly, they’re for employees—and, in fact, they are the new employees. Banks are increasingly deploying conversational AI technology to support employees directly—in effect, making chatbots a “member of the team.” C
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- The new reality in banking is that chatbots aren’t just for customer support. Increasingly, they’re for employees—and, in fact, they are the new employees.
- Banks are increasingly deploying conversational AI technology to support employees directly—in effect, making chatbots a “member of the team.”
- Commercial digital account opening and commercial digital loan origination systems are going to be big in 2023.
- In 2022, 28% of credit unions anticipated that they would select a new CRM system, but only 8% actually did.
- The top RTP use cases for banks include B2B payments, account-to-account (A2A) transfers, and expedited payroll payments. Among the credit unions, it will be A2A transfers, last-minute consumer payments, and recurring bill payment
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