Top Highlights

• There is a perception gap between what we think we are doing when we communicate and what others see, and so we must watch ourselves, we must get feedback.
• When you have to speak spontaneously you have two fundamental tasks, what to say and how to say it.
• I think there are also people who aren’t necessarily saying the most amazing things when they speak off the cuff, but they say them with such intonation or delivery that the audience is really left with a good impression, even though if you looked at a transcript of their words you would think, that doesn’t make sense, or that’s not intelligent.
• We as communicators need to balance the two out, so we can absolutely work on our nonverbal presence.
• “Strive for mediocrity so that you can achieve greatness.”

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