Top Highlights

• Post Post Share Save Print If you’re a leader who wants to shift your workforce toward using AI, you need to do more than manage the implementation of new technologies. You need to initiate a profound cultural shift. At the heart of this cultural shift is trust.
• Whether the use case for AI is brief and experimental or sweeping and significant, a level of trust must exist between leaders and employees for the initiative to have any hope of success.
• 1. Leaders Do Not Fully Understand Their Employees’ Use of, and Readiness for, AI Gallup asked its global CHRO roundtable members, whose department supports most culture transformations, how often their company’s employees were using AI to do their jobs. Was it daily? Weekly? Monthly? Annually? Close to half (44%) of these leaders did not know.
• This blind spot is a major factor in the erosion of trust between leaders and employees. In fact, it’s inciting many leaders to deploy a rules-heavy approach, versus a purpose-led approach, to control AI usage more tightly. After all, you can’t properly manage what you don’t understand or can’t measure.
• Among the 10% of employees who frequently use AI, four in 10 use it to carry out “routine tasks,” three in 10 to “learn new things,” and one-quarter to “identify problems.”

Domain