Top Highlights

• These tools offer productivity and feedback benefits, but there are also downsides to them joining our conversations. If people outsource their listening wholesale to the technology, skipping the work of thinking through for themselves the key messages, then meetings may be efficient, but understanding and commitment to act might well be lacking.
• conversations about how we should have AI-enabled conversations are absent in many organizations
• this article champions the need to pay attention to how we talk when using AI and how we talk about AI
• It highlights five highly intertwined areas of opportunity and potential problems arising from how technology is used in the specific context of an organizational culture with its habits, ingrained through perceptions of power differences, of who has the right to speak and be heard.
• We all have suspicions about who gets airtime, gets interrupted, and interrupts in meetings. AI allows us to move from suspicion to fact, by providing hard data around the share of voice.

Domain

Toughts & Comments

Simon Tyrrell

New features like Zoom's "AI companion" and Teams' "Copilot" integrate AI into meetings, offering productivity and feedback benefits. Over-reliance on AI for listening may lead to efficient meetings but lack of understanding and commitment. Leaders need to understand the impact of AI on power, status, and knowledge before using these tools.