Top Highlights

• For Courtesy Code-switching, the counteracting Amplifier Pattern is to Let the Person’s Words Be. In this practice, team members first notice their assumption that someone doesn’t understand what’s being said, then resist the urge to explain the speaker’s words. They’re trusting that people can ask for information and check for understanding themse...
• The team commits to Closed-Loop Exchanges — that is, to acknowledge and confirm a communication was received. Common in medical environments for the sake of patient care, Closing the Loop ensures no needs, requests, proposals, etc., are left hanging. For a team practicing this Amplifier, it may sound like this: “I’m acknowledging receipt of your me...
• As the antidote to this subtle Detractor, we recommend Empathetic Mirroring: acknowledging the gaslit person’s experience through paraphrasing, demonstrating understanding, and restoring their sense of reality. This can sound like “I saw what happened; I get it” or “You are not imagining things” or “What would help you regain your confidence?” For...
• Using the corresponding Amplifier Pattern, Map Opportunities to Motivators, leaders engage team members in work assignments and collaborations based on what matters most to them intrinsically. Matching opportunities to team members’ motivators, as opposed to engaging them primarily for their perceived related identity, supports higher engagement, c...
• There’s no better way to say “you are included” than to offer your full presence through the Open Body Amplifier Pattern. In the most practical sense, the team can make agreements that they will exhibit open bodies to each other — for example, by staying off devices during meetings or keeping their cameras on and facing into the camera in video cal...

Tags

Domain