Top Highlights

• Psychologists describe mindset as a way of thinking and orienting to the world that shapes how we perceive, feel, and act.
• The reasoning was that if employees got certified voluntarily, they would be more likely to internalize the new digital skills and modify their work behaviors accordingly.
• Like any other change initiative, digital transformation often encounters resistance, and early missteps are inevitable. In our experience, companies do best when they focus on two critical areas: (1) preparing people for a new digital organizational culture and (2) designing and aligning systems and processes.
• Leaders need to view digital change as a state of constant transition that requires everyone to embrace the dynamism and uncertainty of permanent instability.

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