Top Highlights

• Those who tended to judge more harshly tended to be those who cared less about people and more about work.
• When emotions escalate, reassure others of your respect for them and point out values you both share.
• Used by 72% of respondents, rather than try to decide “who is right,” aim to understand the world view of the other person. Ask questions, seek to understand, and show interest.
• I believe that behind every behavior there is a subconscious positive intent. With that in mind, I work hard not to judge people. I take the information for what it is. To observe, but not judge. This has helped me navigate my way through difficult situations.
• Used by 68% of respondents, carefully lay out the facts behind their point of view. Use specific and observable descriptions.

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