Top Highlights

• We then asked supervisors to independently rate each employee’s job performance, and found that for employees whose jobs frequently required them to display inauthentic emotions, greater levels of mindfulness consistently led to lower self-control and lower overall performance.
• mindfulness increases awareness of negative sensations
• surface acting — that is, hiding their true feelings to do what the job requires
• deep acting — that is, the practice of actually changing how you feel to match the needs of your organization — can be an effective strategy for displaying the required emotions without negatively impacting job satisfaction and wellbeing.
• imagine the pain and fear their patients may be feeling, inspiring compassion instead of frustration.

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