Top Highlights

• emotional AI technology can help businesses capture the emotional reactions in real time — by decoding facial expressions, analyzing voice patterns, monitoring eye movements, and measuring neurological immersion levels, for example. The ultimate outcome is a much better understanding of their customers — and even their employees.
• emotional analysis technology assigns more negative emotions to people of certain ethnicities than to others
• The more diverse the inputs and data points, the more likely it is that we’ll be able to develop AI that’s fair and unbiased

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