Top Highlights

• Advances in data analytics give us the ability to look at large populations and precisely segment their needs and new technologies such as tele-medicine give us the capabilities to deliver customized experiences at scale.
• developing a deep understanding of patient experiences and invite patients and partners into co-creation processes
• Capabilities are made up of people, processes, and technologies
• In an agile and experimental process, the team participated in reimagining this new role, critiqued it and iterated on it, helping them feel that they were leading change rather than being subject to it.
• New strategies that offer dramatic increases in value creation for stakeholders, and are executable within the constraints of today’s reality, emerge most readily from the kind of bottom-up

Domain