Top Highlights

• four types of questions: introductory questions (“How are you?”), mirror questions (“I’m fine. How are you?”), full-switch questions (ones that change the topic entirely), and follow-up questions (ones that solicit more information).
• The first step in becoming a better questioner is simply to ask more questions.
• Asking questions is a uniquely powerful tool for unlocking value in organizations
• And when interviewees focus on selling themselves, they are likely to forget to ask questions—about the interviewer, the organization, the work—that would make the interviewer feel more engaged and more apt to view the candidate favorably and could help the candidate predict whether the job would provide satisfying work.
• No one likes to feel interrogated—and some types of questions can force answerers into a yes-or-no corner.

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