When to Decentralize Decision Making, and When Not To
hbr.org
Rare is the business executive who doubts the importance of responsiveness: to be acutely alert to business opportunities and threats, and to be capable of grabbing the opportunity or fending off the threat fast and effectively. decision rights are as close as possible to the people who deal with cu
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- Rare is the business executive who doubts the importance of responsiveness: to be acutely alert to business opportunities and threats, and to be capable of grabbing the opportunity or fending off the threat fast and effectively.
- decision rights are as close as possible to the people who deal with customers, competitors, front-line employees, and other stakeholders.
- responsiveness, reliability, efficiency, and perennity
- 1. Responsiveness through immediacy. Responsiveness is all about taking the right action quickly in response to opportunities and threats
- 2. Reliability through compliance. For some tasks, it is desirable or necessary to have common rules across the operating units: policies, standards, methods, procedures, or systems
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