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• Summary.    When we have a conflict at work, most of us blame the other person — an incompetent boss, a passive aggressive colleague, or the resource-hoarding peer in another department. But having fewer disagreements at work starts with working on yourself and breaking a cycle of frustration, stress, and conflict. Use a three-step process: Develop...
• when we’re under chronic stress, our complex thinking, reasoning, and social skills all suffer. Our ability to process and use information is compromised, as is our judgment. We have more difficulty with being flexible or open to new ideas, and we start seeing things in simplistic ways. We overreact to minor irritants, and everything and everyone s...

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