Top Highlights

• Whoah! Let’s each take a breath here because I am feeling very reactive and I know until I calm down a bit, whatever I say or do now will only make this conversation worse.  And I am not going to do that.”
• What, in your mind’s eye, would you like me to do to make that frustration go away?
• We also make it harder to really listen to what *they* have to say.
• After all, it felt like you were being attacked! What else were you supposed to do?
• is someone who listens to what the other person says and then builds on it.

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