hallmarks of a great manager is the ability to identify the right person for the right job and to train employees to succeed at the jobs they’re given.
three factors affect what an organization can and cannot do: its resources, its processes, and its values.
“What can this company do?”
we mean the patterns of interaction, coordination, communication, and decision making employees use to transform resources into products and services of greater worth.
Some processes are formal, in the sense that they are explicitly defined and documented. Others are informal: they are routines or ways of working that evolve over time.
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