Put simply, organisations cannot leverage or tap into knowledge they do not know they have. Organisations cannot use this knowledge or share it with others to use. This often means that employees possessing knowledge and skills that could be relevant and needed by both colleagues and managers within the same organisation ar...
represents a significant strategic gap between what organisations do with the knowledge that they know they have and what they actually could do
“internal sources of knowledge appear extremely important to [organisational] performance.”
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