Top Highlights

• The Logistics Service Provider (LSP) acts as the focal organization bringing all network parties together to provide the value-in-use to the customer
• The Shipper also contributes to the value-in-use by specifying the priorities for containers. The net- work requires also other parties that are core to the value-in-us
• However, ‘end-to-end fast lane’ incurs increased operational costs to these parties, which is covered through additional fees paid by the Shipper. These fees are shared among network parties, including the Customs, with certain pre-defined amount
• Participants indicated SDBM/R as an effective means for a diverse set of stakeholders to collaboratively design new busi
• Examples include the difficulty in deciding on the customer, in identifying core and enriching partners, as well as in identifying the core value-in-use for the business model without sufficiently embracing the service-dominant mind-set and being experienced with its principles and terminolog

Domain